airfreight Key Account Executive

Công ty cổ phần giao nhận và vận chuyển indo trần

Hết hạn: 07/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

y tế

Making the documentation:

- Reserve booking to airlines on time

- Send the booking confirmation to customer on time

- Track and trace shipment daily and keep update to client.

- Work close with carrier to resolve any space problem if any

- Communication with client/agent daily.

- Following key account SOP and client specific SOP if any

- Coordinating with commercial team to ensure all handling step will be according to SOP and company's strategy.

- Complete billing process: issueing Debit Note/Credit note/SOA.

Handle document exactly:

-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly

-Finish job file on time per month

KPI:

- Manage work item on client's system and complete within SLA

- Manage KPI weekly

External Complaint from customer: Take care customer careful & satisfy the customer requests

Internal Complaint from Customers

Work closely with other BU to get the full information to handle the shipment
Support other BU to provide the best service to the customers

Initiative:Create new initiative for development and improvement

Compliance assurance: Follow the ITL regulations strictly

RESPONSIBILITY

Ensure to send the booking, document on time
Ensure to finish files before deadline
Ensure to satisfy customer request
Ensure no complaints from internal & external customers

QUALIFICATIONS

• Bachelor, college of foreign trade economic

• Knowledge of Transportation industry

• Good in English (B Level)

• Good Computer skills (MS Office)

INTERNAL & EXTERNAL RELATIONSHIPS

• Report directly to A/F supervisor from AF Dept

• Report Indirectly to Head BU as required

• Interaction with other BU: Sales, Operation, ...

EXPERIENCE

• Min. 1 year - experience of the role

• Working for Logistic, Transportation, Express ...is preferred

SKILLS & COMPETENCY

• Team work

• Adaptability

• Communication

• Initiative

• Customer - oriented

• Planning - Organizing & Supervising

COMPETENCY

• Business Acumen

• Leading Others

• Integration

• Customers Centric

• Integrity

Nộp hồ sơ liên hệ

Công ty cổ phần giao nhận và vận chuyển indo trần

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Giới thiệu công ty Xem trang công ty

ITL Corporation - 1 trong 500 doanh nghiệp lớn nhất cả nước. Đứng thứ 2 trong số 10 Công ty về Logistic lớn nhất Việt Nam. Doanh nghiệp dẫn đầu về chỉ số gắn kết nhân viên năm 2021

ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.

With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.

In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.

ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.

Quy mô công ty

Từ 101 - 500 nhân viên

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