PURPOSE
Be responsible for managing the overall daily operation of the Sales & Operation Department, including all stores at all airports to maximize sales and profits by taking ownership and responsibilities for all aspects of store operations, while playing an active role on the sales floor.
Responsibilities
• Manage people, sales department, store operations and environment to achieve sales, service, customer satisfaction, and profitability goals.
• Ensure store windows and in-store visual merchandising are in line with brand's guideline and the store is maintained in proper housekeeping.
• Monitor and ensure the retail store inventory level; replenishment of stock and return cycle is carried out accordingly.
• Attend customer complaints and ensure they are tactfully handled.
• Communicate company and store direction to staff and prepare action plan in order to drive sales.
• Ensure sales events and promotion in accordance to sales plan.
• Ensure store staff job results by leading, coaching, training, motivating, counseling and disciplining employees; also monitoring job results and providing advice for staff performance improvement.
• Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation and all personnel actions.
• Ensure that all HR issues are carried out consistently with the company's HR policies and practice.
• Submit all monthly store expenses/invoices, sales performance, and other reports to
Finance Manager to process the payment.
• Build the long-term strategy to help Sales department utilize their most capabilities in achieving set objectives.
• Other tasks as assigned by Management.
Headcounts: 3 for 3 locations (HCM, Cam Ranh, Phú Quốc)
• At least 5 years' experience in same position in FMCG/Retail industry.
• Good attention to details, communications and self-presentation skills.
• Leadership skills, including motivation, goal-setting and project management. A team player and self-motivated individual at the same time.
• Multitasking and time management skills to work on several projects at once.
• Ability to make effective and efficient decisions when planning, scheduling and implementing projects.
• Able to travel for business trips. Fluent in English.
• Have a good relationship and work regularly with government and airports is preferable.
