Mô tả công việc
What You'll Do
Operations
• Process and manage orders using Lingxing (ERP system)
• Manage inventory movements across warehouses and fulfillment channels
• Maintain accurate inventory data and ensure timely updates
• Update and maintain shipping templates and delivery settings
• Maintain accurate records of order and shipment data
Customer Service (CS)
• Handle customer inquiries for Amazon, Walmart, and Wayfair via email and live chat
• Respond to customer inquiries in a timely and professional manner using tools such as eDesk and Amazon Connect
• Resolve customer issues related to orders, returns, and refunds in accordance with platform policies.
Location: Binh Thanh District, Ho Chi Minh City, Vietnam
Working Hours:
* Day shift (9:00 AM - 6:00 PM, Vietnam Time)
* Night shift (9:00 PM - 6:00 AM, Vietnam Time)
Yêu cầu
• Good spoken and written English (clear communication is more important than accent)
• Ability to write professional business emails in English
• Basic understanding of e-commerce operations and workflows
Preferred Qualifications
• Experience working with Amazon or other e-commerce platforms
• Experience with ERP systems or order/inventory management tools
• Basic understanding of order processing, inventory management, and fulfillment workflows
• Experience with Amazon fulfillment models (e.g., FBA and FBM)
• Experience in customer service, support, or claim handling
*Benefits
• 13th-month salary bonus
• Full insurance based on gross salary
• Annual salary review
• Company trips and team-building activities
• Competitive salary based on experience and performance
• Training programs and long-term career growth opportunities
• Young, friendly, and supportive working environment
Quyền lợi
Thưởng
13th-month salary bonus
Chăm sóc sức khoẻ
Full insurance based on gross salary
Đào tạo
Training programs and long-term career growth opportunities
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Thông tin khác
NGÀY ĐĂNG
14/07/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Customer Support, E-Commerce Platforms Knowledge, English, Problem Solving
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- Tầng 2, 27-29 Nguyễn Cửu Vân, Phường Gia Định, Thành phố Hồ Chí Minh, Việt Nam.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 14/08/2026
