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Mô tả công việc
POSITION OVERVIEW - The Application Coordinator role is responsible for ensuring stable operation of business applications across departments. This includes collecting user incidents, managing change requests, working closely with the regional IT team, and providing user onboarding and support to enhance system adoption and performance.
RESPONSIBILITIES:
Collect and track incidents, change requests, and user feedback from internal stakeholders.
Liaise with the regional IT team for troubleshooting and implementing system enhancements.
Provide onboarding support and conduct Q&A sessions for new users.
Deliver first-line support for core business applications (CRM, ERP, finance tools.
Maintain clear and organized documentation, including known issues and FAQs.
Participate in testing (UAT) and coordinate rollout activities with stakeholders.
Monitor system usage trends and propose usability improvements.
Yêu cầu
REQUIREMENTS:
1. Experience:
At least 1 year of relevant experience in Application Support, IT Helpdesk, or
Business Analyst roles.
Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, or custom CRM) or familiarity with the finance domain is a plus.
2. Skills:
Excellent verbal and written communication in English.
Familiarity with ticketing systems (e.g., Jira, DevOps, Clickup...) and user feedback management.
Strong troubleshooting and analytical thinking skills.
Ability to work independently and collaborate in a cross-functional team.
Organized, detail-oriented, and customer-centric.
Quyền lợi
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: 21/09/2025
- Thu nhập: 12 - 15 triệu VNĐ
Nơi làm việc
- Tòa Nhà Doji Tower, 85 Hàm Nghi, phường Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh
Founded in the UK in 1855, Savills is a global real estate services provider with over 600 offices worldwide, offering a wide range of services such as property management, consultancy, agency, valuation, investment, and research. Savills Vietnam was established from 1995 with two main offices in Ho Chi Minh City and Ha Noi. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make ...
Quy mô công ty
Từ 1000 - 5000 nhân viên
