Application Management Engineer
Công ty TNHH Niteco Việt Nam
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Attractive salary package
Hybrid working mode
Signing bonus for IT related posts
The Job
TECHNICAL APPLICATION SUPPORT ENGINEER x2
This role provides technical support contact for Clients seeking technical assistance in maintaining their websites and software systems. The role must be able to work the night shift (if required), be able to perform remote troubleshooting through diagnostic techniques, and determine the best solution or escalate based on the issue and details provided. Good communication skills, basic programming skills, teamwork, customer-centric focus and the ability to work in a fast-paced environment are required.
The main responsibilities of the Application Management Engineer include:
- Acts as the first point of contact for customer technical issues and manages & troubleshoots issues on website/storage/server/virtual environments based on vendor best practice processes and industry standards
- Be able to reproduce the reported problems, self-investigate the root cause and troubleshoot the issue, or coordinate and follow-up with related stakeholders, and deliver excellent communication until the problem is resolved
- Provides proactive incident management services and incident reports for monitoring and resolving customer technical issues in enterprise environment particularly production web server, application, and infrastructure
- Be responsible for managing a number of customers' environments across multiple platforms (including Windows, Linux and Virtualised environments)
- Manages escalated infrastructure support issues, coordinates communications with third parties (EpiServer, Avensia Storefront, Azure Cloud, etc) to resolve complex issues and escalating to senior support teams as required
- Be able to work with the development teams to troubleshoot and be able to assist the developers (if required) with website set up, scheduling cron-jobs, database operations, analysing logging information, deployment, and so on
- Participates in managing customer change requests and problem ticket resolution
- Provides periodic performance reviews and suggestions for improvement of the websites/systems using a predefined set of tools
- Provides periodic environment reviews and suggestions for enhancement of monitoring and incident management services or resiliency of environments
- Documents procedures for Operations teams
- Supports and conducts self in a manner consistent with customer service expectations
- Able to work in 3 different shifts with regular rotation
- Day shift: from 6:00 AM to 2:30 PM
- Evening shift: from 2:00 PM to 10:30 PM
- Night shift: from 10:00 PM to 6:30 AM
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
- Take initiative in self-improvement for professional and personal excellence
Your Skills and Experience
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
- Experience working in a customer support environment - phone, email, chat support
- Good customer service skills with ability to effectively deal with customer enquiries within a timely manner
- Understanding of a service/help desk and incident management system
Expertise knowledge & experience - High sense of responsibility
- Technical experience in using computer applications and tools
- Good understanding of computer systems, mobile devices and website management
- Ability to diagnose and resolve basic technical issues
- Analytical skills and the ability to identify creative and possible solutions
- E-commerce awareness and CMS experience is a plus
- Be able to debug the source code or simulate the integration workflows to find the root cause is an advantage
- Good knowledge of software development lifecycle, development methodologies, project management, and change management is a plus
- Having good Dev/Ops and CI/CD or IT automation skills is a plus
- Good Logical thinking and problem-solving skills
- Good communication skills (in English and Vietnamese)
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work
Why You'll Love Working Here
- Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.
- Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.
- Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.
- Organized training and full support in building your career.
- English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5" screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.
- Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.
- Company Management that regularly communicates Company's strategy, development plan and new opportunities to employees.
- Employee and family are engaged and taken care by the company via Trade Union activities.
- Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.
- Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.
Yêu cầu
Quyền lợi
- Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.
- Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.
- Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.
- Organized training and full support in building your career.
- English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5" screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.
- Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.
- Company Management that regularly communicates Company's strategy, development plan and new opportunities to employees.
- Employee and family are engaged and taken care by the company via Trade Union activities.
- Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.
- Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.
Thông tin khác
English
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14th Floor, CLand Tower, 156 Xa Dan II, Dong Da, Ha Noi
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At office
4 hours ago
Thông tin chung
- Ngày hết hạn: 12/04/2023
- Thu nhập: Thỏa thuận
Làm việc tại Niteco đồng nghĩa với việc bước vào một môi trường làm việc thân thiện và và ủng hộ lẫn nhau, kết bạn và được truyền cảm hứng từ các đồng nghiệp của bạn mỗi ngày.
Những lý do để làm việc ở Công ty TNHH Niteco Việt Nam
- ĐƯỢC LẮNG NGHE VÀ TÔN TRỌNG: Mọi người được khuyến khích nói lên suy nghĩ và ý tưởng của riêng mình. Từ đó, bạn có quyền tự hào về đóng góp của mình cho công việc chung.- CÂN BẰNG GIỮA CÔNG VIỆC VÀ CUỘC SỐNG: Ở Niteco, bạn có thể dễ dàng cân đối thời gian làm việc và thời gian dành cho gia đình và bạn bè, giúp tận hưởng cuộc sống trọn vẹn hơn.
- TRỞ THÀNH PHIÊN BẢN TỐT HƠN MỖI NGÀY: Tham gia các lớp đào tạo chuyên môn, chia sẻ kinh nghiệm hay các lớp học Tiếng Anh giúp bạn nâng cao trình độ và tự tin vững bước trên chặng đường tương lai.
- NHẬN ĐƯỢC SỰ QUAN TÂM TOÀN DIỆN: Bạn hoàn toàn an tâm được chăm sóc đầy đủ với gói bảo hiểm y tế cao cấp cùng các chế độ phúc lợi tuyệt vời khác.
- ĐÓNG GÓP GIÁ TRỊ CHO CỘNG ĐỒNG: Trở thành thành viên và tham gia các hoạt động thiện nguyện cùng tổ chức từ thiện NICEF, bạn đã góp phần giúp cải thiện cuộc sống của nhiều mảnh đời kém may mắn ở Việt Nam.
- SỐNG HẾT SỨC CHƠI HẾT MÌNH: Các giải đấu thể thao, những buổi xem phim, những chuyến đi nghỉ mát bên bờ biển hay lễ hội uống bia Oktoberfest là dịp mà bạn tha hồ tận hưởng văn hóa đậm chất Thụy Điển của công ty.
Địa chỉ làm việc:
Hà Nội: Tầng 14, CLand Tower, 156 Ng. Xã Đàn 2, Nam Đồng, Đống Đa, Hà Nội
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