Application Support Specialist

We are looking for a full-time Application Support (L1/L2) to join our ODC team in Vietnam, supporting the Truckplanner (TP) platform, and other applications in our product ecosystem. You will handle incoming support requests via live chat and Jira, resolve issues through configuration where possible, and work closely with developers and consultants to get more complex issues fixed. Your role is essential in keeping our clients' operations running smoothly.
Responsibilities
Your daily tasks will be:
Provide L1/L2 support to end users via live chat and Jira support tickets, in accordance with established SLAs.
Troubleshoot user issues and apply configuration changes to resolve them where possible.
Track and document each support case, recording the issue, actions taken, and resolution, until it is closed.
Collaborate with developers and other consultants to get bugs fixed and questions answered.
Support User Acceptance Testing (UAT) for platform updates and enhancements.
Maintain and extend documentation of Truckplanner features across TP Web, Mobile App, and other apps in our ecosystem.
Qualifications
1-2 years of experience in IT support, customer support, system implementation, or technical operations.
Intermediate English or above.
Comfortable using chat/ticketing software (e.g. Jira) and general office tools.
Good communication skills, patient and detail-oriented.
Strong analytical and problem-solving skills.
Having Logistic domain knowledge is a plus.
Willing to work flexible shifts to support European (Danish) business hours.
Benefits
Hybrid working - 3 days/week at the office (Thao Dien, HCM City), 2 days WFH.
Full salary during probation.
24 days annual leave.