Arrival Lounge & Sport Center Hostess

What is the job?To deliver a seamless, personalized, and engaging first impression experience for walkin and inhouse guests at the Visitor Lounge and Sport Center, ensuring InterContinental brand standards areconsistently upheld while supporting revenue opportunities and guest satisfaction.
Your day to day
Guest Welcome & First Impression
•Warmly welcome walk in guests with professional grooming, eye contact, and brand standardgreetings.
•Serve welcome drinks and cold towels.
•Provide clear and engaging explanations of resort facilities, activities, daycation packages, F&B
venues, and Spa services.
•Ensure guests feel recognized, expected, and genuinely welcomed.
Guest Assistance & Coordination
Handle walk
in inquiries regarding
•Daycation packages
•F&B reservations
•Spa bookings
•Resort activities
Coordinate buggy transfers to lobby, Spa, restaurants, or other requested areas.
Support inhouse guests with Sport Center activity information.
Ensure smooth handover and coordination with Security, Welcome Couple, Guest ExperienceAgents (GEA), and Villa Hosts when required.
Revenue Contribution
•Proactively promote resort services and experiences.
•Convert walk in inquiries into confirmed bookings where possible.
•Support F&B reservation KPI and incentive targets.
Visitor Lounge Standards & Environment
Maintain Visitor Lounge setup according to standards:
AC on and comfortable temperature
Pleasant scent
Resort video playing with sound
Fresh flowers displayed
Updated resort materials (maps, brochures, flyers)
Clean and tidy seating area
Ensure the area is always guest ready.
Service Excellence & Compliance
Ensure guests are not kept waiting unnecessarily.
Follow SOP guidelines for arrival and departure procedures.
Maintain professional communication during guest handover.
Support internal audits and quality checks related to arrival experience.
Uphold InterContinental brand values and grooming standards at all times.