Assistant Cage Manager (E-gaming/ Hospitality Industry)

OVERVIEW OF POSITION
The Assistant Cage Manager supports the Finance & Accounting Manager in overseeing daily Cage operations, ensuring accuracy, compliance, operational efficiency, and high standards of customer service.
KEY RESPONSIBILITIES
1. Daily Operations Management & Supervision
• Conduct routine and random operational checks.
• Monitor cash control, fund balances, and shift handovers.
• Resolve operational issues and ensure compliance with procedures.
• Identify and implement process improvements.
2. Customer Service & Communication
• Supervise customer service standards at the Cage.
• Support customer inquiries and resolve service issues.
• Manage customer feedback and maintain service quality.
3. SOP & Policy Management
• Review, update, and implement Cage SOPs and policies.
• Ensure compliance with legal, regulatory, and internal requirements.
• Monitor SOP adherence and communicate regulatory updates.
4. Personnel Management & Training
• Plan staff schedules and ensure adequate shift coverage.
• Coordinate recruitment, onboarding, and operational training.
• Evaluate staff performance and support employee development.
• Monitor discipline, teamwork, and compliance with AML and internal policies.
5. Reporting & Coordination
• Monitor and report high-value or unusual transactions.
• Handle incident reporting and support audit requirements.
• Coordinate with internal departments to ensure operational compliance.
• Prepare management reports and perform other duties as assigned.