Assistant Executive Housekeeper

Position Summary:
As an Assistant Executive Housekeeper at Hilton Saigon, you will work closely with the Head of Department to ensure the delivery of exceptional guest experiences and adherence to Hilton standards. You will be responsible for overseeing the Housekeeping department and ensuring that all tasks are performed to the highest standards.
Key Responsibilities:
- Support the Head of Department in recruiting, managing, training, and developing team members.
- Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Responsible for meeting departmental targets and managing budgets.
- Maintain financial awareness, make effective decisions, and lead by example with integrity and a focus on continuous improvement.
- Monitor appearance, standards, and performance of team members, emphasizing training and teamwork.
- Ensure appropriate staffing to meet business demands.
- Assign duties to supervisors and team members.
- Foster good relationships with all hotel departments and conduct monthly communication meetings in the absence of the Head of Department.
- Understand and enforce hotel emergency procedures, security protocols, and health and safety regulations.
- Ensure implementation and adherence to departmental procedures and standards.
- Stay informed about the hotel's services and facilities.
- Handle and maintain equipment, tools, keys, and supplies according to instructions.
- Report and follow up on maintenance issues and safety hazards.
- Manage lost and found procedures.
- Ensure high standards of cleanliness and order in all working areas.
- Promote environmental responsibility.
- Handle guest inquiries and complaints, using the MIR (Make It Right) process to resolve issues.
- Provide exceptional customer service with a professional and positive attitude.
- Anticipate guest needs before being asked.
- Adhere to Hilton's grooming standards including uniform and personal hygiene.
- Manage guest requests efficiently and effectively.
- Resolve customer complaints to maintain high satisfaction levels.
- Assist in overseeing Housekeeping and Laundry operations.
- Aid in setting and achieving departmental targets and objectives.
- Ensure high operating standards in Housekeeping and Laundry align with hotel brand standards.
- Perform routine inspections of Housekeeping areas and report issues to the Executive Housekeeper.
- Ensure team members are knowledgeable about room categories and amenities and receive ongoing training.
- Address performance issues in compliance with company policies.
- Act as Deputy in the absence of the Executive Housekeeper.
- Attend training sessions and meetings as required.
- Perform any other reasonable tasks assigned by hotel management.
- Manage and oversee master keys in your possession.