Mô tả công việc
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Assist Manager, Guest Service Centre in overseeing the daily operations of the Guest Service Centre, ensuring exceptional guest service and operational efficiency.
Act on behalf of the Manager, Guest Service Centre in her absence and ensure smooth departmental operations.
Monitor service standards, response times, call handling performance, and guest satisfaction levels to drive continuous service improvement.
Oversee the professional handling of all incoming and outgoing calls, messages, wake-up calls, and related communication services.
Ensure guest inquiries, requests, and complaints are resolved promptly, professionally, and effectively.
Supervise, coach, and support team members to achieve departmental goals and maintain high service standards.
Assist with staff scheduling, training, performance management, and team development initiatives.
Analyze operational performance, guest feedback, and key performance indicators (KPIs) to identify improvement opportunities.
Ensure accurate records and effective communication within the department and with other hotel teams.
Ensure compliance with hotel policies, procedures, and service standards.
Assist in training, scheduling, and performance management of team members.
Support recruitment, onboarding, and development initiatives to strengthen team capability and succession readiness.
Review guest feedback, service trends, and operational challenges to identify improvement opportunities.
Collaborate with other departments to enhance operational effectiveness and deliver an outstanding guest experience.
Yêu cầu
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum 5 years of experience in Front Office, Guest Services, Guest Service Centre, or related hotel operations, including at least 3 years in a supervisory role.
Strong knowledge of Guest Service Centre operations, call handling procedures, and luxury hospitality service standards.
Proficient in PABX systems, Microsoft Office applications, and hotel property management systems.
Strong leadership, communication, problem-solving, and team management skills.
Excellent command of spoken and written English; proficiency in additional foreign languages is an advantage.
Ability to work under pressure in a fast-paced hospitality environment while maintaining high service standards.
Quyền lợi
Accommodation: Hoiana Village
Working transportation to Da Nang and Hoi An
Competitive salaries, additional medical insurance and others
Attractive Hoiana employee in-house rates
Intensive career development
Attractive Hoiana employee in-house rates
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc,
phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
30/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Duy Xuyên - Quảng Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 15/07/2026
