Assistant Manager, Warehouse - Operations, Shopee (location: Thuan Thanh, Bac Ninh)
Địa điểm làm việc: Hà Nội
Hết hạn: 20/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Act as the acting warehouse manager during the shift that you are in charge of, during daily operations and campaigns.
Ensure health, safety and employee well-being in the warehouse
Make sure that the operation team comply with all the safety, hygiene, health and security guidelines on a daily basis.
Put people's physical and mental well-being at the top of our priority list. Escalate to top management if identifying any risk, as per the company guidelines.
Ensure that no incidents happen in the warehouse.
2. Operation performance:
Manage daily operation and monitor key metrics of Inbound, Outbound , Inventory and Returns team. Make sure that the team adhere to all operation SOP to achieve the results.
Be the key point of contact for operation escalations and exceptional case handling. Timely escalate and keep the top management team updated of any issues that could potentially lead to crisis.
Work with key stakeholders to propose and align on key operational targets monthly, including but not limited to cost, productivity and service level.
Own the operation metrics. Closely monitor and drive key metrics that your team is in charge of. Make sure that the team hits the target in terms of productivity and service level during daily operations and campaigns.
3. Projects: Continuous Improvement projects and ad-hoc project initiation and execution:
Collaborate with the project team to enforce continuous improvement knowledge.
Work closely with the project team to initiate and execute Continuous Improvement and cost-saving projects.
Work closely with the project team to execute warehouse's tasks in cross-function projects to improve buyer/ seller experience.
4. Lean leadership and People development:
Train, coach and build the team on the job, to develop their soft skills, technical operation capabilities and leadership skills.
Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
Lead by example.
5. Culture
Drive a collaborative and open-minded culture where people feel safe and encouraged to exchange ideas, support each other within the team and outside the team.
Ensure health, safety and employee well-being in the warehouse
Make sure that the operation team comply with all the safety, hygiene, health and security guidelines on a daily basis.
Put people's physical and mental well-being at the top of our priority list. Escalate to top management if identifying any risk, as per the company guidelines.
Ensure that no incidents happen in the warehouse.
2. Operation performance:
Manage daily operation and monitor key metrics of Inbound, Outbound , Inventory and Returns team. Make sure that the team adhere to all operation SOP to achieve the results.
Be the key point of contact for operation escalations and exceptional case handling. Timely escalate and keep the top management team updated of any issues that could potentially lead to crisis.
Work with key stakeholders to propose and align on key operational targets monthly, including but not limited to cost, productivity and service level.
Own the operation metrics. Closely monitor and drive key metrics that your team is in charge of. Make sure that the team hits the target in terms of productivity and service level during daily operations and campaigns.
3. Projects: Continuous Improvement projects and ad-hoc project initiation and execution:
Collaborate with the project team to enforce continuous improvement knowledge.
Work closely with the project team to initiate and execute Continuous Improvement and cost-saving projects.
Work closely with the project team to execute warehouse's tasks in cross-function projects to improve buyer/ seller experience.
4. Lean leadership and People development:
Train, coach and build the team on the job, to develop their soft skills, technical operation capabilities and leadership skills.
Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
Lead by example.
5. Culture
Drive a collaborative and open-minded culture where people feel safe and encouraged to exchange ideas, support each other within the team and outside the team.
Yêu cầu
At least 3 years experience in management roles with proven track record in leadership.
Experienced with ecom warehouse operation is a plus.
Result-driven with an outstanding proven track record. Got this instinct to deliver what you promise.
Open-minded, ambitious, flexible and very fast-to-action.
Demonstrate can-do spirit, and the commitment to deliver and make things happen.
Strong data skillset or field operation experience.
Having both skills (strong data skillset & field operation experience) is a big plus.
Experienced with ecom warehouse operation is a plus.
Result-driven with an outstanding proven track record. Got this instinct to deliver what you promise.
Open-minded, ambitious, flexible and very fast-to-action.
Demonstrate can-do spirit, and the commitment to deliver and make things happen.
Strong data skillset or field operation experience.
Having both skills (strong data skillset & field operation experience) is a big plus.
Thông tin khác
Khối vận hành tại Shopee chịu trách nhiệm trong việc vận hành toàn bộ quy trình từ lúc người mua tìm kiếm danh mục hàng hóa trên Shopee cho tới thời điểm họ nhận được món hàng đó. Bên cạnh đó, bộ phận này còn tiến hành phân tích và giám sát chỉ số KPIs trên toàn bộ khu vực, tìm hiểu và đánh giá nguyên nhân khi hệ thống vận hành này gặp vấn đề. Các nhánh nhỏ của bộ phần này bao gồm Dịch vụ khách hàng, Thanh toán, Listings, Lưu kho, Logistics (Hậu cần), Hệ thống hỗ trợ người bán và Xử lý gian lận (Fraud).
Thông tin chung
- Ngày hết hạn: 20/06/2024
- Thu nhập: Thỏa thuận
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