Assistant Outlet Manager (Banquet)

Company Description Hilton Da Nang is a 28-story riverside hotel overlooking the Han River, located next to the iconic Dragon Bridge and just minutes from Da Nang's beaches. The hotel offers modern facilities including a 24-hour fitness center with dedicated yoga and stretching areas, and a relaxing fourth-floor pool terrace. Guests can enjoy all-day dining in the restaurant and café, along with cocktails and panoramic city and river views at The Sail rooftop restaurant and bar.
Hilton Da
Nang combines convenient urban access with resort-style amenities, creating a dynamic environment for hospitality professionals. Team members benefit from working in a globally recognized brand focused on service excellence and guest satisfaction.
Role Description The Assistant Outlet Manager (Banquet) is a full-time, on-site role based at Hilton Da Nang in Da Nang City, Vietnam. This position supports the overall management of banquet operations, including planning, coordinating, and supervising events to ensure smooth service and high guest satisfaction. Day-to-day responsibilities include overseeing banquet setup and breakdown, monitoring service standards, guiding team members during events, and ensuring adherence to Hilton brand and safety procedures.
The role also involves managing inventory for banquet supplies, coordinating with kitchen and sales teams, handling guest feedback, and assisting with scheduling, training, and performance support for banquet staff.
The Assistant Outlet
Manager (Banquet) works closely with leadership to optimize revenue, control costs, and maintain a positive and professional working environment.
Qualifications
Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering high-quality banquet experiences.
Proven People Management skills, including supervising, coaching, and motivating team members in a fast-paced hospitality environment.
Excellent Communication skills, with the ability to coordinate effectively with guests, colleagues, and cross-functional teams.
Experience with Inventory Management for banquet equipment, supplies, and beverages, ensuring accurate tracking and cost control.
Previous experience in hotel banquets, events, or food and beverage operations is highly beneficial.
Strong organizational and problem-solving abilities, with attention to detail and a hands-on approach during events.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Relevant education in hospitality management or a related field is an advantage; fluency in English and Vietnamese is preferred.