Assistant Spa Manager/Spa Supervisor
Sheraton Phu Quoc Long Beach Resort
Địa điểm làm việc: Kiên Giang
Hết hạn: 31/03/2023
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Mô tả công việc
Ensures all employees have the proper supplies, equipment and uniforms.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa and related areas and equipment.
Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Conducting Human Resources Activities
Solicits employee feedback, utilizing an ""open door"" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and providing feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa and related areas and equipment.
Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Conducting Human Resources Activities
Solicits employee feedback, utilizing an ""open door"" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and providing feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Yêu cầu
Good communication skills
Excellent customer service skills
Strong leadership, motivational, and people skills
Ability to work under pressure and handle difficult situations
Problem solving and organizational abilities
Excellent customer service skills
Strong leadership, motivational, and people skills
Ability to work under pressure and handle difficult situations
Problem solving and organizational abilities
Quyền lợi
• Accommodation provided.
• Duty Meal
• Offered uniform and laundry service for uniform.
• Service Charge
• Joined in the associate activities.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.
• Duty Meal
• Offered uniform and laundry service for uniform.
• Service Charge
• Joined in the associate activities.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Vui chơi & giải trí
Vị trí
Trưởng ca/ Giám sát
Cập nhật
10/[protected info]
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Vui chơi & giải trí
Vị trí
Trưởng ca/ Giám sát
Cập nhật
10/[protected info]
Thông tin chung
- Ngày hết hạn: 31/03/2023
- Thu nhập: Thỏa thuận
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