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Mô tả công việc
Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Documents technical work and research.
Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provide feedback to improve products to more senior engineers or technical advisors.
Identify potential defects and escalates to more senior engineers to resolve.
Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follow processes provided by the business.
Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Must Have:
Open to Freshers & Non-Tech backgrounds - only requires fluency in English (equal to IELTS Speaking 6.5+).
Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Willingness to work in shifts and work night shifts
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Nice To Have:
Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.
Quyền lợi
Salary ranges from 19,000,000VND
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Thông tin khác
Địa điểm làm việc
- The Sun Avenue Building, 28 Mai Chi Tho Street,Hồ Chí Minh
Việc làm Hồ Chí Minh
Thông tin chung
- Ngày hết hạn: 17/05/2025
- Thu nhập: Từ 19 triệu VNĐ
Nơi làm việc
- - Hà Nội: Tầng 4 Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Hà Nội, Đống Đa
- - Hồ Chí Minh: The Sun Avenue Building, 28 Mai Chi Tho Street, Quận 2
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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