[Best Western Hạ Long] Executive Secretary to General Manager

1. Maintains the strictness confidentiality on all matters relating to Best Western International, including all other internal matters directed to the General Manager's Office and the Hotel.
2. Provides full PA and secretarial assistance to the General Manager, including preparation of correspondence, screening telephone calls and organizing appointments,
3. Liaises with Department Heads and employees in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager.
4. Liaises with the Executive Committee members to ensure reporting deadlines to Division / Regional Offices and Owners Representatives are met.
5. Coordinates Monthly Management Report to ensure Regional deadlines are met.
6. Attends and transcribe minutes of weekly Department Heads Meeting for distribution to Department Heads.
7. Coordinates travel arrangement for the General Manager, Excom and Department Heads as requested.
8. Drafts Guest Questionnaire responses to be approved and signed by the General Manager.
9. Assists Department Heads with preparation of correspondence in answer to guest queries and complaints.
10. Maintains an efficient filing and Trace system.
11. Represent the General Manager's Office at guest / employee functions as required.
12. Coordinates and allocates overflow work amongst hotel secretaries.
13. Assists in preparing the yearly Budget documents.
14. Sorts and distributes daily mails and coordinate courier services
15. Liaises for office equipment Liaises and maintains requirements (i.e. copier, printers), including control and cost containment of Executive Office stationery supplies.
16. Ensures compliance with legislated health and safety requirements within the workplace.
17. Complies with all Corporate and Hotel Standards and Procedures.