BUSINESS ANALYST (Long An/ Đồng Nai)

Position Summary:
We are seeking a detail-oriented Business Analyst to join our team in Long An/ Đồng Nai. In this role, you will play a crucial part in analyzing business processes and providing insights that drive operational efficiency and strategic decision-making at JAPFA. You will collaborate with various departments to identify opportunities for improvement and support the company's growth objectives.
Job Description:
1. Solution Design: Analyze requirements to design detailed Functional Specifications and Business Logic flows for Sales & CRM modules (SAP HANA SD/MM/PP & in-house app), ensuring alignment with commercial operational needs.
2. System Implementation: Configure SAP HANA SD/MM/PP parameters/rules and collaborate with the RnD Team to define API requirements and logic validation for cross-system integration (SAP ↔ in-house app).
3. L2/L3 Support: Resolve critical logic/process incidents on Sales & CRM modules as L2/L3 Support and perform root cause analysis to prevent recurrence.
4. QA & Documentation: Lead the UAT process and create functional documentation/guides to support the Digi Service team and eliminate key-person dependency.