Business Analyst

Principle duties:
Presales & Pricing
- Develop business proposals, build cost/pricing models, and act as the primary contact for client project inquiries.
- Contract Management: Manage the contracting process, track proposals to closure, and maintain the change request log.
- Project Controlling: Execute monthly measurements and analytics, track defined actions, and ensure seamless handoffs to the Operations team.
- Customer Relations: Manage the customer feedback process, build trust with international clients, and ensure high satisfaction.
Forecasting: Provide accurate revenue and pipeline forecasts (within +/- 10% of actuals).
Responsibilities:
1. Proposal & Presales Management
- Receive, coordinate, and clarify client project inquiries.
- Compile technical specifications from clients, production, and IT to propose the best solutions.
- Position offers through cost modeling, service agreements, and change control notes.
- Own the presale process, manage templates
2. Contract & Pipeline Tracking
- Obtain necessary legal signatures and ensure contracts are signed before operational kickoff.
- Track proposals, contracts, and Change Control Notes (CCN), alerting supervisors of impending expirations or overdue opportunities.
- Maintain updated contracts and change request logs.
3. Project Control & Reporting
- Execute monthly project controlling, analytics, and action tracking.
- Deliver on-time revenue/volume forecasts aligned closely with actuals.
- Provide weekly and monthly reports to the Head of Department (HOD).
4. Collaboration & Customer Satisfaction
- Collaborate daily with Client & Service managers to build strong internal and external relationships.
- Cross-department coordination throughout the approval process and the first 3 months of operational streams.
- Own and improve the customer feedback handling process