Business Development General Manager (Contract Logistics)

Primary Job Objective:
• To lead the business development department within the contract logistics division, encompassing the organization, development, and expansion of sales teams, solutions, and new market and service offerings.
• Develop and grow the business development department in alignment with the company's business objectives and strategic direction.
Main tasks
1. Propose business strategy and model
• Survey market information, competitors, and the industry.
• Propose business strategy and model.
• Make decisions on how to approach customers (target audience, method of approach, etc.).
• Develop a departmental execution plan (annually, quarterly, etc.), including revenue, personnel, key activities, and sales costs.
2. Build and implement a sales plan
• Research market trends and opportunities.
• Develop a sales plan based on the department's annual plan, assign targets to subordinates.
• Approach customers, introduce and offer services.
• Set objectives, goals, and KPIs for each service segment.
• Develop potential customer sources.
• Approach new customers and sell services.
• Expand services to existing customers.
3. Coordinate with other BUs to prepare for biddings.
• Respond to tenders, coordinate with other BUs, TEBS to offer quotation/ finalize solutions to customers.
• Together with TEBS/ Other BUs to monitor the project
implementation process for customer after receiving award letters/ contracts.
• Regularly update market trends and customer requirements in information technology to propose appropriate solution development.
4. Customer care and support
• Define customer care policies and service levels according to customer segments and priority customers.
• Support in resolving customer complaints, coordinate effectively with the operation department to ensure excellent service.
• Provide suggestions to enhance service quality.
5. Support in providing market information
• Support in providing departments with insights from customers and the market through interactions and communications with customers.
• Build strategic partnerships (infrastructure partners, technology partners, other resource partners) to meet business objectives.
6. Evaluate project feasibility
• Propose the feasibility of projects (customer sources, operational model, market benchmark, etc.).
• Search for customers for the project.
• Monitor project progress to make appropriate customer plans.
7. Internal process
• Develop internal work processes for the department.
• Monitor and evaluate performance based on KPIs.
8. Employee management and development
• Recruit and select personnel.
• Manage personnel utilization (develop competency and skill development plans).
• Develop orientation programs for both new and existing employees.
• Guide/ train/ evaluate the performance of BD Managers, BD team members.