Business Development & Operations Associate

Business Development & Operations Manager
Company: TOTM Labs
Location: Ho Chi Minh City, Vietnam
Position: Full-Time Contract
About Us
TOTM Technologies Limited is a Singapore-listed company with a long-standing track record in trusted digital identity infrastructure. Since our incorporation in 2015, we have built our reputation on secure, biometric-based digital identity solutions that help institutions verify, protect, and connect with the people they serve.
Building on that foundation of trust and security, our innovation arm, TOTM Labs, is an AI-enabled venture builder developing next-generation products unlocking the value of emerging technologies. As we expand our regional footprint, including our growing presence in Vietnam, we are looking for people who can help us scale with the same discipline and rigor that built the group in the first place.
About the Role
We are seeking a Business Development & Operations Manager to play a pivotal role in TOTM Labs' Vietnam expansion. This is a dual-mandate position: on one side, you'll support market-entry and partnership development across frontier-tech verticals - including quantum, AI, and blockchain/digital assets. On the other, you'll serve as the operational backbone of the BD function, keeping the pipeline, proposals, and reporting running end-to-end.
You'll work closely with partners, stakeholders and enterprise clients as we build out our presence in the market, with real ownership over how that presence takes shape.
Key Responsibilities
Business Development
Support market-entry and partnership development across emerging technology business units
Identify, qualify, and help move forward new partnership and business opportunities with financial institutions, enterprises, and government stakeholders across Vietnam
Coordinate with partners, government stakeholders, and enterprise clients - opening doors and building TOTM Labs' network and credibility in a new market
Help organize and represent TOTM Labs at workshops, industry events, and market-positioning activities
Research and synthesize market, regulatory, and competitive intelligence to sharpen our go-to-market approach
Support the go-to-market strategy and rollout for new frontier-tech products entering the Vietnam market
BD Operations
Own the day-to-day operations of the BD function: pipeline tracking, proposal coordination, meeting prep, follow-ups, and reporting
Coordinate with our marketing team to prepare polished, client-facing materials - decks, proposals, briefs - that reflect the caliber of a Singapore-listed group
Keep deals moving end-to-end, from first contact to signed partnership, chasing down blockers and coordinating internal stakeholders
Build reporting cadences that give leadership real-time visibility into pipeline health and deal velocity
Requirements
3-5 years of business development experience
Bachelor's degree in Business, Finance, Economics, or a related field - or equivalent practical experience
Excellent communication in Vietnamese and English, written and spoken
Comfortable working with common pipeline- and reporting-management tools (CRM/tracking systems, spreadsheets, presentation software) to keep a fast-moving deal flow organized
Willingness to travel within Vietnam for partner, client, and government meetings
Genuine interest in emerging tech - you don't necessarily need a background in quantum, AI, or blockchain to thrive here, but a fast-learner mindset and real comfort picking up new, technical concepts quickly matters more than prior knowledge
Versatile and resourceful: comfortable juggling several workstreams at once
Strong organizational and execution skills (the operations backbone of the team)
Confident, polished communicator - comfortable presenting to and building relationships with senior stakeholders across enterprise, government, and financial institutions
Strong negotiation and relationship-management instincts, with the judgment to know when to push a deal forward and when to loop in support
Adaptable and comfortable with ambiguity - this is an early-stage, market-entry role where processes are still being built as we go
Proactive, detail-oriented, and able to work independently
Bonus
Exposure to fintech, deep-tech, or government/enterprise sales
Familiarity with Vietnam's tech and regulatory landscape
Experience supporting white-label partnerships or product launches (e.g. helping a partner or institution bring a digital asset, fintech, or tech product to market under their own brand)
Existing relationships or network within financial institutions - banks, payment providers, asset managers, and similar
What We Offer
Ground-floor ownership of TOTM Labs' Vietnam expansion - your work shapes the market entry itself, not just supports it
Direct, hands-on exposure to three of the most consequential frontier-tech verticals in the world today: quantum/PQC, AI, and blockchain/digital assets
The backing and credibility of a Singapore-listed group with over a decade of trusted digital identity infrastructure - startup energy, public-company stability
A high degree of autonomy and ownership over your work, with direct access to partners, government stakeholders, and enterprise clients from day one
Real growth trajectory as an early hire on the ground floor of a fast-scaling regional business