Business Development Representative

Main responsibilities
Reporting directly to the Business Development Manager, the Business Development Representative is entrusted with a core role in pursuing new business opportunities, fostering relationships with existing guests, and upholding the highest standards of service excellence to our guests. In details,
For business developement
• Initiate personalized phone outreach to our premium guests, enticing them with exclusive offers and driving their excitement for making trips.
• Extend a warm welcome to our guests, delivering exceptional customer service and enthusiastically encouraging enrollment in our Membership/Tier Program.
• Proactively identify and solicit new gaming guests for our players' club program, expanding our community of enthusiasts.
• Proactively promote the use of Tier Program cards, engaging with customers on the Club floor to enroll and assist with applications.
For existing business management
 Take ownership of guest retention initiatives, ensuring our existing guests feel valued and appreciated.
 Engage with players on the Club floor, at special events, and promotions
 Serve as a knowledgeable resource on our Tier Program
 Actively participate in promotional programs and activities, contributing to the success and vibrancy of our gaming club.
 Maintain detailed records of premium guest feedback and comments.
 Develop meaningful connections with our VIP Club guests, fostering loyalty and ensuring they return for more exhilarating gaming adventures.
For high-class customer service
• Coordinate hotel upgrades for our anticipated arrivals, ensuring their stay exceeds expectations from the moment they arrive.
• Coordinate and oversee complimentary services and special hospitality for our distinguished guests.
• Represent our brand at marketing functions and events, embodying our commitment to excellence and luxury.
• Celebrate jackpot winners with enthusiasm and offer them well-deserved publicity, enhancing their memorable moments.
• Arrange bespoke services for our top-tier players.
• Collaborate closely with the Marketing Department to host special events tailored to our distinguished guests
• Resolve any requests or disputes from our guests promptly and courteously.
• Skillfully manage and reconcile them with all complimentary offerings outside of point redemption
• Prioritize safety by adhering to all established rules and regulations, fostering a secure and enjoyable environment for all.
• Communicate effectively with colleagues, supervisors, and guests, fostering a collaborative environment.
• Uphold all relevant policies and procedures, ensuring compliance and maintaining the integrity of our operations.