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Mô tả công việc
Ensure adherence to policies for attendance, established procedures
Development of monitoring and logging systems.
Monitoring compliance with discipline.
Maintaining employee's call records and updating databases
Keep management informed on issues and problems
Improves quality of results by recommending changes
Presentation to the manager about the results.
Other tasks as assigned by manager
Yêu cầu
Proficiency in Microsoft Office/ Pivot Table
Excellent communication, organizational, and time management skills.
Ability to multitask and prioritize work in a fast-paced environment.
Familiarity with finance, banking, or lending industries is a plus.
At least 1 year of experience in Call Center or a related field
Familiarity with quality assurance in Call Center
Excellent communication and interpersonal skills
Strong organizational and time management skills
Detail-oriented and able to prioritize tasks
Quyền lợi
Monthly social insurance after the 2-month probationary period
Personal health care insurance after 1 year working
The company organizes general health check-ups for employees;
13th month salary bonus at the end of the year after one year working time;
There is an annual salary increase according to the company policy based on the company's business results
International working environment.