Chăm Sóc Khách Hàng/Customer Service - Tiếng Anh/English

- Handle inquiries via Chat and Email spanning various services such as Health Screening, GP Service, Home-based, Teleconsult, Online/App/Web, Test Results, Price inquiries, Fitness, Vaccination, Post Health Screening,...
- Collaborate closely with the team and clinics to ensure seamless customer service operations.
- Proactively follow up with customers to address ongoing issues or inquiries, demonstrating a commitment to customer satisfaction.
- Analyze customer feedback and prevalent issues, presenting insights to customer for continuous improvement.
Working hours: (choose one suitable shift)
- Morning shift: 8:00 AM - 2:00 PM (6 days/week, 1 day off)
- Afternoon shift: 2:00 PM - 8:00 PM (6 days/week, 1 day off)
- Overtime may be required, including working on Lunar New Year holidays.
* Average income: 8.000.000 - 11.000.000vnd/ month (base salary + allowance+ bonus)
* Work Location: District 11 - Khai Hoan Tower - 624 Lac Long Quan, Ward 5, District 11
* Benefits:
- Full participation in social, health, and unemployment insurance
- Annual salary review
- Year-end bonus
- Special shift allowance (afternoon shift)
- Annual leave (including during the probation period)
- Parking card
- Regular health check-ups
- Company trips
- Participation in company activities (year-end party, sports day, etc.)
- Union benefits (holiday gifts, birthday, wedding, and childbirth allowances)
- Professional working environment
- Stable, long-term employment