Mô tả công việc
Mô tả công việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
The role is designed to execute Call Center's daily operations, deliver innovative and excellent services to customers.
No. of subordinate (Please describe the job level and role of subordinate): none.
Please indicate financial and non-financial KPIs for this role: Call Center KPIs.
Please give a description of key challenge of this role: Execute daily activities in Call Center operation. Deliver the best service quality and quantity to customers.
Please describe which parties are usual contact in their role including internal or external parties and describe the nature of communication with these parties: Customers, Sale channels, Cross department, Legal& Compliance, Service providers.
Yêu cầu
Execute daily activites in Call Center operation.
Deliver the best service quality and quantity to customers.
Being the first contact point to receive complaints from customers, collect sufficient information before delivere them to complaint team.
Contribute to control drop call, outbound call service to meet company service requirement and KPIs.
Co-operate with other team members, support new staffs fulfill their work effectively.
Co-operate with related Departments, Stakeholders (if any), Vendors to smoothly resolve call center operation issues.
Support Division targets and Company objectives as and when assigned by Manager.
Quyền lợi
Thưởng
Competitive salary and bonus
Chăm sóc sức khoẻ
Insurance according to the Labor Law
Hoạt động nhóm
Professional working environment
Thông tin khác
NGÀY ĐĂNG
13/11/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Service, Customer Care, Life Insurance, Call center, Nhận hotline
LĨNH VỰC
Bảo hiểm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- Generali Plaza, 43 - 45 Tu Xuong, Xuan Hoa, Ho Chi Minh City, Vietnam