Call Center Senior Staff

Ensure provision of high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
Respond to all clients' questions and requests accurately, quickly and in a professional manner.
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily...
Cooperate with relevant Departments on improving customer care services and solving complaints
Work closely with the customer services and other operations areas in a team based environment.
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, ...)
Support Clients via Messenger, Facebook, Email, ...
Make periodic report (daily, weekly, monthly, ...)
Enhance system
Hande others task as assgned