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Mô tả công việc
Ensure provision of high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
Respond to all clients' questions and requests accurately, quickly and in a professional manner.
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily...
Cooperate with relevant Departments on improving customer care services and solving complaints
Work closely with the customer services and other operations areas in a team based environment.
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, ...)
Support Clients via Messenger, Facebook, Email, ...
Make periodic report (daily, weekly, monthly, ...)
Enhance system
Hande others task as assgned
Yêu cầu
Good clerical work experience.
Good customer services experience
A minimum of 1 year experience in Call Center of Financial Company/Institution.
Graduated University/ Colleges
Demonstrate accuracy and thoroughness. Work in an organized manner.
Effective communication skills: writing, speaking and listening.
Working independently & with high pressure
Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Quyền lợi
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for newcomers and on special occasions
Modern facilities in the spacious office
15 Annual leaves.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu