CẦN THƠ | Wink Guide (Bartender - Nhân Viên Pha Chế)

* Job Summary
- F&B Guide is generally responsible for executing the F&B operations at Wink property. Additionally, F&B Guide' focusses are including performing the inventory count, including food and beverages, supplies and other restaurant equipment. This role is also providing cross-functional support to the Wink Space team to fulfill the service flow.
- F&B Guide reports directly to the F&B Coach and Wink experience manager and works closely with the Wink Space team in order to provide cross-functional support.
* Responsibilities
- Guest Engagement
+ Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests' expressed and non-expressed preferences
+ Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
+ Taking initiative and proactive approaches when handling guest preferences, requests and concerns
+ Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
+ Ensuring that functions achieve or exceed guests' expectations
+ Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
+ Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns
- Team Engagement
+ Receiving and learning all goals and results with the FOH and BOH team members
+ Promoting teamwork and morale among all departments and members at all levels and functions
+ Performing by example while demonstrating self-confidence, energy, enthusiasm and humility
+ Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
+ Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
+ Proactively provide cross-functional support to the Wink Space team to fulfill and ensure the service flow without any interruption
* Financial
- Ensuring compliance with all corporate accounting procedures
- Working closely with line manager to learn and understand revenue and performance results
- Provide insightful and relevant cost-saving suggestions on a regular basis