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Mô tả công việc
Role Summary:
As a Card Issuing Officer, you will oversee and manage the card issuance process, ensuring seamless customer experiences while maintaining compliance with regulatory requirements. You will collaborate with internal teams, vendors, and financial institutions to ensure efficient operations and high-quality card services.
Key Responsibilities:
1. Card Issuance Operations
• Manage the end-to-end process of issuing physical and virtual cards, including application processing, data validation, and card personalization.
• Ensure accurate and timely issuance of cards according to service-level agreements (SLAs).
2. Customer Service Support
• Handle customer inquiries and complaints related to card issuance (e.g., lost cards, re-issuance, card delivery issues).
• Provide guidance to customers on card activation, usage, and best practices for security.
3. Vendor and Partner Coordination
• Work closely with third-party vendors, including card manufacturers and delivery partners, to ensure quality and efficiency in card production and distribution.
• Liaise with partner banks and payment networks (Visa, Mastercard, etc.) for compliance and technical requirements.
4. Compliance and Security
• Ensure all card issuance activities align with local regulations, PCI DSS standards, and company policies.
• Conduct regular audits and reviews to maintain high standards of data security and fraud prevention.
• Monitor and ensure the organization's adherence to all Card Network mandatory programs, policies, and rules.
• Keep updated on the latest Card Network regulatory changes and program requirements, and implement necessary changes in the card issuing process.
• Prepare and submit required reports to Card Network and other regulatory bodies on time, ensuring all necessary compliance documentation is accurate and up-to-date.
5. Reporting and Data Management
• Maintain detailed records of issued cards and generate regular performance and compliance reports.
• Use data analytics to identify trends and suggest improvements to the card issuance process.
6. Process Optimization
• Identify opportunities to streamline and automate card issuance workflows.
• Stay updated on new fintech trends, card technologies, and regulatory changes to adapt operations accordingly.
Yêu cầu
Qualifications:
• Education: Bachelor's degree in Finance, Business Administration, IT, or related fields.
• Experience:
• 2+ years of experience in card operations, banking, or fintech.
• Familiarity with Visa, Mastercard, or local payment card systems is a plus.
• Attention to detail and accuracy in data processing.
• Proficiency in MS Office and CRM or card issuance platforms.
• Good command of English (both written and verbal).
• Other Requirements:
• Knowledge of PCI DSS, AML, and local regulatory requirements for card operations.
• Ability to work independently and as part of a team.
Quyền lợi
If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:
Competitive compensation depending on experience and skills;
Private Insurance;
Individual career path;
Comfortable workplaces with the most up-to-date equipment;
Our own chefs make delicious breakfasts, lunches and desserts for the whole team;
Convenient office location near West lake;
High energy, international and innovative team;
Annual assessments;
Flexible working time;
Optional business trips;
Monthly team outing;
Football, ping-pong and table football teams inside the company.
This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.
As part of our growing team in Hanoi, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.
Notes: Only shortlisted candidates will be contacted.
Thông tin khác
Địa điểm làm việc
- Hà Nội
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 700 - 1,000 USD
