Card Operations Process Center Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Responsibilities:
• Account Origination:
+ Application verification process (pre-screening, Data entry, Document-Email-Call verification, Income calculation, AML/KYC where applicable...).
+ Perso and delivery Card, Pin.
+ Monitor Card, Pin, Stationery Inventory stock to order timely and manage related vendor's performances to create, renew contracts including Outsource vendor (Application verification, Application Data Capturing and Imaging)
• Payment and Settlement:
+ Operate and Reconcile Credit & Debit Card, and Loan payment.
+ Investigate and solve payment failure/issue.
+ Follow to update related payment regulatory required by SBV, Visa, Mastercard to ensure fulfillment.
+ Prepare relevant regulatory reports.
+ Timely process payment to related parties including Visa, Mastercard, Napas,...
• Card Support:
Perform Card account creation and maintenance.
+ Maintain Financial and Non-financial data
+ Create Card Account
+ Process Balance transfer, EPP enrollment
+ Process Card redemption request
+ Process Personal Loan Stamp Duty Payment and Stamping
+ Maintain data, create Account, verify Enrollment
• Chargeback management:
+ Perform disputed transaction resolution with Merchant Acquirer banks
+ Perform recovery of Fraudulent disputed transactions with Merchant Acquirer banks
+ Provide comprehensive disputed transaction reports for analysis and improvement
+ Proactively update new regular, requirement requested by SVB, Visa, Mastercard to enhance system, process to ensure fulfillment.
• Risk and control:
+ Manage risk & controls of Processes for the Centre
+ Prepare Risk, Compliance & MIS Reports
+ Control Administration, Authorizations and budget
+ COPC Independent Reviewer on Outsourced Vendor