Cantonese Speaking Customer Services Officer

Key Responsibilities
• Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes.
• Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms).
• Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings).
• Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction.
• Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation.
• Undertake any ad-hoc tasks assigned by the manager to support team operations and business needs.