Mô tả công việc
We are seeking experienced-level Case Managers to remotely support the case preparation process for clients and to provide high-quality service through written communication.
The work and communication will be carried out in 100% written English. Strong English reading and writing skills are required.
Note: "Case Manager" is an internal team designation referring to responsibilities related to case preparation and support. It does not indicate a managerial or people-management position.
Tasks & Responsibilities:
- Replying to clients' inquiries and providing instructions on submitting application documents
- Assisting clients to complete their individual case processing plans and ensuring deadlines are met
- Communicating with clients and other teams through writing messages in English
- Thoroughly reviewing documents submitted by clients and providing appropriate advice on their cases and queries
This is a full-time contract-based and 100% remote position. You'll need to use your own device (computer) with a stable internet connection. The job will require MS Word program installed on your work device (computer).
Working hours: 8:00 AM to 5:00 PM (Mon-Fri, Indochina Time)
Salary: 19,000,000 VND - 21,000,000 VND per month
Yêu cầu
Qualifications & Requirements:
- 1-3 years of experience in paralegal, documentation or customer service (preferred)
- Bachelor's degree (or above) in Liberal Arts or Law major (highly preferred)
- Excellent English writing and reading skills (IELTS 7.5/ TOEIC 950/ TOEFL iBT 100 or above/ equivalent)
- Strong attention to details
- Strong time management skills
- Strong analytical and reasoning skills
- Strong computer literacy, familiar with MS Office Suite
- Strong client service professionalism
- Remote working/ studying experience (preferred)
Quyền lợi
Đào tạo
Training provided
Thông tin khác
NGÀY ĐĂNG
20/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Care Mindset, Time Management, Attention To Detail, Logical Thinking, English
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: $ 750-800 /tháng
Nơi làm việc
- Hồ Chí Minh, Việt Nam
- Hà Nội, Vietnam
- Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/08/2026
At AwePlus, we optimize customer experiences (CX) through innovative process redesign, cutting-edge technologies, and a globally distributed, highly skilled team. We deliver "Awesomely Plus" solutions that exceed expectations, seamlessly integrating workflows to drive satisfaction, growth, and...
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