Center Operation Manager - Quản Lý Điều Hành Trung Tâm

● Set up new centers from the scratch
● Build up and manage day-to-day center operations, property, and facilities to ensure smoothness, cleanliness, and professionalism following Manabie's standards
● Responsible for the revenue and profit result of the center
● Monitor and ensure center expenses within budget guidelines and compliance with cash management and monetary safe-keeping.
● Optimise process and existing management files related to center
● Training for Academic Admin handling students and parents' complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis
● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses
● Follow up with admin about new and existing students regarding re-enrolment and ensure payment collection meets the deadline. Monitor re-enrolment rates closely
● Ensure 100% ofclasses have teachers, including finding substitution in case of annual leave, urgent leave
● Manage email groups, update teachers' availability & teaching skills on thesystem, and record violations of class denial.
● Provides and keeps up with various reports and audits that can be used to gauge how their firm is performing.
● Confirm timesheet for Admins, Teachers, and Secuities.
● Managing and planning for Marketing events on Fanpage Facebook or other channels.
● Working hours: 40 hours/week; 1 fixed day off a week
● Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job