CEO - Galaxy Connect

Qualifications: What Will You Need to Succeed?
• 15+ years of the customer service, marketing industry and Solutions / BD experience
• Operations experience running companies
• Good understanding of CX-related digital technologies
• Good English communication skills, with an ability to hold CXO level discussions • Experience in a Call Center Operations Environment or Project Management Team
• Experience in budget forecasting and management, including P&L responsibility • Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements
• Proven success with client-facing interactions related to planning, business reviews, and business development.
• Industry Vertical experience preferred in management of operational functions and extensive account management while interfacing with complex client organizations
• Extensive expertise in building and managing long-term relationships with business partners and clients.
• Consultative sales background, in hunting and farming with a proven track record to meet sales targets.
• Extensive background in project management and project implementation.
• Strong leadership ability to direct a team of multiple disciplines, organizations/support functions, and upper management members.
• Proven ability to manage client relationships.
• Demonstrated a strong track record in driving continuous improvement.
• Strong financial management skills (i.e., P&L, pricing negotiation)
• Demonstrated ability to negotiate win-win agreements.
• Client-facing and executive presentation skills.
• Excellent, proven interpersonal and communication skills.
• Ability to manage multiple tasks simultaneously.
• Successful track record in peer collaboration.
• Excellent ability to understand client business drivers and objectives.
• Demonstrated decisiveness and leadership.
• Medium to high travel requirement
• Highest standards of ethical behavior.
You Should Be Excited to Join the G-Connect Family Because...
• We encourage you to live well. To establish the right work-life balance.
• We want you to focus on your future with our financial benefits plans.
• We want you to keep learning, with excellent leadership development options for everyone.
• We encourage you to be creative and to provide outside-the-box solutions.
• We care about our citizens of the world with our great give-back programs.
• We work hard to cultivate a supportive and welcoming workplace for everyone. • We encourage a full range of diverse and talented candidates to apply for our positions.
• We are committed to building an inclusive workplace