Chăm Sóc Khách Hàng

The customers service executive (CSE) is expected to deliver an excellent customer care for our parents and students. Solving problems for others, caring for kids and parents and managing logistics chain are the skills that CSE will learn.
• Customer Care:
- Inform and instruct all paid (retention & new) parents on class information and preparation after CDs closed won.
- Be a good problem solver with customers' queries and requests. Keep prompt response and communication with customers (mail, phone, face to face).
- Receive complains (if necessary), discuss solutions between relevant departments and inform parents.
- Inform customers on any changes (postpone/ cancellation) of all classes.
• Customer Management:
- Be able to produce weekly tracking data and reports on all issues related to customers including class registrations and paid (retention & new) customers.
- Support marketing and CD team in all customer care initiative.
• Customer Logistic
- Send and track all merchandise purchases of customers