Chuyên Gia Cao Cấp Sản Phẩm Khách Hàng Doanh Nghiệp (Mảng Phi Tín Dụng) - Senior Corporate Banking Product Expert (Non-Credit Products) - Ban Sản Phẩm Và Marketing (2026TD457009)

JOB DESCRIPTION
Seniority: Senior Product Expert > Product Director/ Product Expert > Product Senior Specialsit/ Product Specialit
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KEY RESPONSIBILITIES
Propose strategies and develop/execute development plans for Retail Banking Products:
Develop development plans for each product line.
Design products, including features and eligibility criteria, in line with business objectives.
Organize and execute new product development and existing product enhancement.
Oversee/organize and execute market research and analysis of Retail Banking customer needs to support new product development and existing product enhancement:
Analyze customer behavior and market trends; conduct competitive benchmarking.
Identify unmet customer needs and areas for product enhancement.
Oversee/organize and execute the development of new and enhanced products for high-value Retail Banking customers to meet business needs:
Research customer needs to propose new or enhanced high-value products.
Prepare detailed analysis reports for proposed new/enhanced high-value products, covering solutions, revenue, costs, reputation, risks, and other relevant factors.
Design products that meet sales and customer needs.
Monitor and optimize product business performance throughout the product lifecycle.
Coordinate the development and management of the Retail Banking customer experience for the Priority segment:
Design customer journeys and experiences for each product and optimize the customer experience.
Develop customer satisfaction measurement criteria and conduct customer satisfaction assessments.
Monitor, evaluate, and analyze customer experience and implement solutions to improve customer experience.
Oversee the development of product requirements for new products/product enhancements and the implementation of Retail Banking Products developed by the unit on internal software systems (e.g., CRM, BPM, CMV, MB App, etc.).
Organize and execute Retail Banking Product performance management (P&L):
Monitor, analyze, and evaluate Retail Banking Product performance and identify risks of declining profitability.
Coordinate with Business Divisions to develop and adjust interest rate/fee structures and pricing policies for products.
Organize and coordinate the sales and distribution of Retail Banking Products through Business Divisions or platforms, including:
Coordinate the development of sales scripts and training materials for business units on products developed by the Division.
Provide consultation and resolve inquiries regarding product-related matters.
CAREER LEVEL REFERENCE
Candidates are encouraged to refer to the descriptions below to assess their experience and select the appropriate career level:
• Specialist (Level 1-3): Directly perform professional and functional responsibilities. The higher the level, the greater the degree of autonomy and complexity of work.
• Senior Specialist: Take responsibility for the results of a specific area of expertise and provide guidance to Specialists within the team. Generally suitable for candidates with 5-8 years of experience who have independently managed an end-to-end functional area.
• Product Director / Product Expert: Lead a key professional area or critical product within the unit and provide in-depth professional expertise and consultation to relevant functions. May manage or coordinate a team. Generally suitable for candidates with 8-12 years of experience, with strong subject-matter expertise and experience in leading a team.
• Senior Expert: Provide professional leadership and strategic direction at the bank-wide level; directly advise Division Directors and senior management on strategies within the assigned area. May manage or coordinate a team. Generally suitable for candidates with more than 12 years of experience who are recognized as leading experts in their field.
Note: Years of experience are provided for reference and benchmarking purposes only and are not mandatory requirements.
JOB REQUIREMENTS
Bachelor's degree in Economics, Finance, Banking, Information Technology, Data, Marketing, or related fields.
At least 5 years of experience in the financial/banking sector, including a minimum of 3 years of experience in business, risk management, credit assessment, credit approval, operations, information technology, data, or marketing at financial institutions or banks.
Strong understanding of the market, Priority customer segment, and products and services designed for individual customer segments.
Management experience in the financial/banking sector is preferred.
Professional certifications such as CFA, FRM, PMP, or other relevant professional qualifications are preferred.
TOEIC score of 700 or above, or an equivalent English certification.
Application Instructions:
Apply directly on the MB Bank recruitment page on [protected info]
MB Bank requires applicants to provide the following details:
Personal information: Full name, Date of birth, Gender
Contact phone number and Email
Education level, Graduating school
Work experience
3 to 5 standout skills
Why should you apply directly via [protected info]
Your application will be assessed quickly.
Applicants should regularly check their email and phone to ensure they don't miss the interview schedule.