Chuyên Viên Chăm Sóc Khách Hàng

Major duties and responsibilities:
Work as shift (s1: [protected info]; s2: [protected info]; s3: 13:00-22:00) (6 days per week; off 1 day per week)
• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.
• Handle all incoming and outgoing telephone calls in a professional manner.
• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
• Maintain building administration record, update & filing systematically.
• Compile Weekly Report and other relevant record/ report as required by Head of CS.
• Record all activities during the shift, highlight and report any unusual/ outstanding issues.
• Assist the operations flowing smoothly and consistently according to SOPs.
• Ensure all equipment and facilities are maintained and well keeping at all times.
• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.