Mô tả công việc
- Identify training needs across departments through surveys, performance appraisals, and consultations with managers.
- Develop annual and monthly training plans aligned with the resort's objectives.
- Prepare and update training materials for onboarding, soft skills, service standards, and job-specific training.
- Conduct internal training sessions and orientation programs for new employees.
- Coordinate with external training providers for specialized courses (e.g., fire safety, foreign languages, technical skills, etc.).
- Monitor training participation and assess post-training effectiveness.
- Maintain accurate training records and generate regular reports.
- Support implementation of service excellence initiatives and brand standards training.
- Assist in promoting a learning culture and employee engagement through training-related activities and internal communications.
- Collaborate in developing SOP training and certification processes.
- Ensure training complies with health, safety, and labor regulations.
Yêu cầu
- College or university degree in Human Resources, Education, Hospitality Management, or related fields.
- At least 1-2 years of experience in a similar role within the hospitality industry (hotel/resort/service).
- Strong communication, presentation, and interpersonal skills.
- Good organizational and time-management abilities.
- Proficient in MS Office, especially PowerPoint and Excel.
- Ability to deliver training in both English and Vietnamese is an advantage.
- Knowledge of customer service standards, hotel SOPs, and brand training is preferred.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cao đẳng
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Giáo dục / Đào tạo / Thư viện
,
Nhân sự
Thông tin chung
Nơi làm việc
- Huyện Phú Quốc,
- Kiên Giang
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 04/01/2026
