Chuyên viên Hỗ trợ Tích hợp Dịch vụ - Khối Ngân hàng Số (2026TD457689)

JOB DESCRIPTION
I. Partner Integration Support
Receive and review partner information, service scope, integration plans, and designated points of contact.
Guide partners through integration documentation, APIs, connection procedures, security requirements, and the Bank's technical and business requirements.
Prepare or coordinate the generation of test data, ensuring that it is complete, valid, and fit for purpose before being provided.
Guide partners through implementation steps, input/output requirements, and required documentation; support issue resolution and coordinate with relevant stakeholders to ensure timely responses.
Manage test data, ensuring its use in the appropriate environment and compliance with security regulations. Real customer data must not be used without prior approval.
II. Integration Progress, Testing, and Acceptance Management
Develop and update integration plans for each partner/service; monitor progress and identify delayed tasks, underlying causes, and relevant accountabilities.
Consolidate progress updates, risks, bottlenecks, and proposed solutions.
Analyze test data requirements and prepare data covering successful flows, exception scenarios, and boundary conditions.
Monitor the execution of test cases; document results, defects, corrective actions, and coordinate retesting after fixes are implemented.
Review test results and acceptance documentation; coordinate confirmation that all requirements have been met before recommending go-live.
III. Go-Live Checklist Preparation, Deployment, and Post-Implementation Monitoring
Coordinate go-live planning with partners and relevant stakeholders, covering timelines, on-call personnel, assigned tasks, and communication arrangements.
Review the pre-go-live checklist, including acceptance results, production configuration, access permissions, connectivity, security controls, and required approvals.
Coordinate post-go-live checks to confirm that the service operates within the approved scope and facilitate handover to the operations team.
Ensure production deployment complies with the Bank's approval procedures, change management controls, and information security requirements.
Monitor service performance after go-live, receive incident reports, and coordinate issue resolution.
Update progress reports, completion rates, reasons for delays, and remediation plans.
Maintain and archive complete integration documentation, test results, acceptance records, go-live checklists, and related documentation in accordance with applicable regulations.
JOB REQUIREMENTS
Bachelor's degree or higher in Information Technology, Information Systems, Finance and Banking, Economics, or a related field.
1-3 years of experience in system/API integration, technology implementation, project management, partner support, or digital product operations.
Experience in banking, fintech, payment intermediaries, or banking technology companies is preferred. Knowledge of or experience in banking operations, payments, API Banking, Open Banking/BaaS, testing, and service deployment is an advantage.
Experience in testing, acceptance testing, and production deployment. Candidates with experience as a Tester/QA, preparing test data, or performing API testing are preferred.
Ability to read and understand technical documentation in English and use office productivity tools for planning, tracking, and reporting.
Basic understanding of APIs, JSON, system integration flows, Test/UAT/Production environments, and troubleshooting.
A testing mindset, with the ability to develop and manage test cases and test data. Experience in API testing using Postman or equivalent tools is preferred.
Attention to detail, proactiveness, and a strong sense of responsibility in documentation management, reporting, and task follow-up.
Application Instructions:
Apply directly on the MB Bank recruitment page on [protected info]
MB Bank requires applicants to provide the following details:
Personal information: Full name, Date of birth, Gender
Contact phone number and Email
Education level, Graduating school
Work experience
3 to 5 standout skills
Why should you apply directly via [protected info]
Your application will be assessed quickly.
Applicants should regularly check their email and phone to ensure they don't miss the interview schedule.