Chuyên Viên Quản Lý & Điều Phối Dịch Vụ Khách Hàng VIP

Mô tả công việc
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Position Overview
Drive qualified lead generation, client engagement and sales conversion for Membership and Villa products, taking ownership of opportunities from prospecting through negotiation, closing and post-sale follow-up, while delivering a consistently high-quality luxury client experience.
Key Responsibilities
• Proactively prospect, develop and qualify leads, converting opportunities into Membership and Villa sales.
• Manage the sales journey from initial contact, presentation and site visit through negotiation, booking and closing.
• Build and maintain relationships with HNW/UHNW clients, sales agents, banks, referral partners and other strategic sales channels to generate qualified opportunities.
• Conduct client meetings, Sales Gallery visits, site visits and sales presentations, providing knowledgeable and personalised advice.
• Prepare sales presentations, proposals, product information and client-specific materials to support conversion.
• Handle day-to-day sales paperwork, booking documentation and transaction requirements, coordinating with Sales Admin, Legal and Finance.
• Work with banks and financial partners to support client financing requirements and facilitate transactions.
• Manage and follow up with sales agents and external partners on leads, client introductions and sales opportunities.
• Maintain accurate CRM records, pipeline updates, sales activities and forecasts.
• Support client gifting, invitations and personalised relationship activities in line with brand standards.
• Achieve agreed individual sales targets and conversion objectives, while maintaining the required level of service and brand representation