Chuyên Viên Vận Hành Chăm Sóc Khách Hàng (Senior) Full-time 2024

COMPANY INTRODUCTION
Zas Services Trading Company Limited was established in the early 2016.
Zas specialized in providing flower delivery and fresh flower delivery service for people that want to order and deliver flowers in inland Vietnam.
Senior Customer Service Operation Executive Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
As a Senior Operation Executive, you will be responsible to ensure the highest quality of processing orders through providing excellent solutions for issues, assigning work to the team and making priorities to ensure efficiency and productivity in maintenance while serving our customers in a professional manner.
Manage the day to day operation within your assigned team including process escalating, quality checking
Update information, track orders and work with recipients on orders
Send orders for Florist team
Control timeline, urge Florist team/ Provider to follow the schedule
Check product quality before delivery
Maintain a professional workspace ensuring quality products been delivered to customers on time
Support effective communication across the departments and creating a positive work environment
Dispatch order delivery to ensure timely customer requests
Solve problems arising during processing orders
Follow any other tasks assigned by office manager/CEO
REQUIREMENTS
Minimum of 1-2 years operation experience
Must be English speaking working with foreigner
Good verbal and written communication skills
Highly responsible, proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team
Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward thinking
Super organizational and time-management abilities
Ability to learn and adapt in a fast moving environment
Detail-oriented
Logical thinking
Problem-solving skill, high collaboration with all departments, open-minded & flexible align the process with counterparts from other functions
BENEFITS
13th month Salary
Yearly performance bonus based on KPI
Loyalty bonus (successful completion of service per year)
Yearly salary increases according to company policy
Quarterly achievement award
Social health insurance
Paid Annual leave
Professional and dynamic working
Competitive Salary (to be discussed more in interview)
Birthday welfare
Parking allowance
Team Building activities and social events (company trips, charity trip, New Year's party, kickoff party, team building, lucky money)
A chance to develop working practices and knowledge base with a foreigner manager.
A focus on personal and professional growth based on individual goals.
Entitled to Vietnamese national and public holidays according to the labor code
Other benefits as company's regulation
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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