Client Service Associate - Vietnam Market (Social Media Account)Urgent job

#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
◈ Attractive remuneration, great perks, and performance incentives
◈ Comprehensive medical, insurance, or social security coverage
◈ World-class workspaces
◈ Engaging activities and recognition programs
◈ Strong learning and development plans for your career growth
◈ Positive culture for you to #BeMore at work
◈ Easy to locate area with direct access to public transport
◈ Flexible working arrangements
◈ Be coached and mentored by experts in your field
◈ Join a global company with, winner of hundreds of industry awards
What is your mission?
• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX