Client Solutions Manager - Marketplace

About the Role
We are looking for a Client Solutions Manager - Marketplace to grow Buymed's Marketing Client Solutions business by working with suppliers, vendors, manufacturers, distributors, and commercial partners across Buymed and Circa's ecosystem.
Location: Ho Chi Minh City
Department: Commercial
About Buymed
Buymed ([protected info]) is the largest B2B e-commerce platform for healthcare in Vietnam, now expanding across Southeast Asia. We enable over 35,000 pharmacies, clinics, and hospitals to access genuine medical products more efficiently through technology and supply chain innovation. We move fast, act decisively, and focus on measurable outcomes. Learn more about how we innovate healthcare at [protected info]
***Note: Our recruitment team will contact you via the email listed in your CV. Please ensure it is up to date and checked regularly.
Key Responsibilities
1. Revenue & Account Growth
Own revenue targets and business KPIs for Buymed's Marketing Solutions business.
Manage and grow a portfolio of suppliers, vendors, manufacturers, distributors, and commercial partners.
Identify opportunities to increase client investment in campaigns, vouchers, product visibility, trade marketing, and other sales-driving solutions.
Manage sales pipeline, revenue forecast, conversion, repeat programs, upsell, and cross-sell opportunities.
2. Marketing Solutions Planning & Proposal Development
Understand each client's business objectives, product priorities, target customers, marketing needs, and sales challenges.
Develop suitable marketing solution packages using Buymed and Circa assets, including marketplace campaigns, vouchers, product visibility, retail trade marketing, and commercial activation programs.
Convert client objectives into proposals with clear scope, timeline, budget, KPIs, expected outcomes, and execution requirements.
Work with internal teams to check feasibility, cost, operational readiness, and delivery capability before committing to clients.
3. Client Relationship & Business Review
Build and maintain strong relationships with key clients and commercial partners.
Act as a business partner to clients by identifying relevant opportunities across Buymed and Circa's ecosystem.
Conduct regular business reviews with important clients to review performance, share insights, and propose next cooperation plans.
Manage client expectations, issues, escalations, and follow-up actions to maintain long-term cooperation.
4. Team, Process & Cross-functional Management
Lead and develop the Marketing Solutions / Client Solutions team if assigned.
Translate revenue targets into account ownership, pipeline priorities, and action plans for team members.
Build and improve working processes, trackers, approval flows, and reporting routines for the Marketing Solutions business.
Key Requirements
Work Experience
5-7 years of experience in Marketing Solutions, Client Solutions, Account Management, Key Account Management, Marketplace, E-commerce, Retail Media, Trade Marketing, Commercial Partnerships, or related roles.
Proven experience owning revenue targets, account growth targets, or business KPIs.
Experience working with suppliers, vendors, manufacturers, distributors, sellers, brands, or commercial partners on a marketplace / platform / retail ecosystem.
Experience developing proposals, managing client relationships, growing account revenue, and coordinating cross-functional execution.
Experience in Pharmaceutical, Healthcare, FMCG, Retail, E-commerce, Marketplace, Retail Media, or Agency is preferred.
Mindset
At Buymed, we value outcomes over intentions, and we expect our leaders to be practical, decisive, and grounded in execution. Feel free to review our approach to work and expectations at: Work at Buymed - What We Expect