Cluster Ecommerce Manager

Key Responsibilities:
1. OTA Channel & Digital Platform Management
• Operate and optimize information on OTA platforms such as Book*******, Agoda, Traveloka, Expedia, etc.
• Ensure images, descriptions, room rates, and cancellation/change policies are always updated accurately and consistently.
• Monitor and handle display issues, rate parity, and channel reviews periodically.
2. Direct Booking Management via KNM Website
• Update content, promotional programs, banners, etc. on the hotel website/booking engine.
• Monitor direct booking conversion rates and coordinate with the Digital Marketing team to propose solutions for increasing traffic.
3. Coordination with Sales & Marketing
• Implement Flash Sales and seasonal promotional campaigns on OTA channels and social media.
• Work with OTA partners on PR articles, promotional deals, and strategic campaigns.
4. Performance Monitoring & Reporting
• Track revenue, bookings, and conversion rates across each channel.
• Compile and analyze weekly/monthly reports to propose strategic adjustments.
5. Other Duties
• Stay updated on E-Commerce trends in the hospitality industry.
• Perform other tasks assigned by management.