Cluster Manager - Hanoi

The job holder will be responsible for all pick up and last mile delivery operations at the depots and ensuring timely, accurate and profitable pick up & delivery of shipments to customer.
Customers
- Provide high quality services and demonstrate DHL value to customers while meeting and satisfying customers' needs
Operations Manager (North / South)
- Achieve the operations KPI and business goals by communicating and providing full functional support to the management team
External vendors
- Ensure the performance of all vendors in line with DHL team and meet standards
Financial
 Support Depot in developing the annual budget
 Ensure adherence to budgeted capital and operational costs for the Depot on a regular basis and take corrective actions, if any
Operational
- Oversee the work of supervisors & PDAs staff to ensure adherence to the operational workflows and standard operating procedures (SOPs) and Execution Excellence in the Depot (e.g. On-time delivery performance, Transit times, RTO reduction, reduction in errors, cash handling etc).
- Monitor daily resources and plan pick up schedule accordingly
- Responsible for supervising daily inbound and operations at the Depots
- Analyse load patterns on a periodic basis to plan delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery schedules accordingly
- Ensure timely receipt of shipments from central Hub
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments etc.
- Ensure daily collection & reconciliations of COD amount, as well as the deposit of the cash at a suitable bank.
- Ensure availability of sufficient vehicles for inbound operations
- Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Generate and maintain MIS related to the Delivery centre
- Produce improvement proposals for all processes related to depot operations
- Ensure safe and secure workplace and environment.
- Ensure that Depot and working processes meet / improve upon them regulatory and environmental obligations.
- Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image
- Provide direction, guidance and support to subordinates to help them discharge their duties effectively
- Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively
- Evaluate Depot supervisors and decide on staffing