Cố Vấn Học Tập (Học Viên Người Lớn)
Wall Street English
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 23/03/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
1/ Student progress and class booking
Prepare a study plan for each student
Monitor assigned students' progress proactively and ensure the students have the classes booked for them to reach their learning goals
Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed
Follow-up and ensure that the students attend the classes they have booked
Meet assigned students at pre-defined touchpoints according to the CFP
Understand each individual learner's psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs
Take turn in the speaking center to support the students conducting their multimedia lessons
2/ Social classes and event conceptualization and delivery
Plan and teach social classes to drive student engagement in the center or online
Participate to the conceptualization, preparation, and execution of center events online or in-center
Inform and invite students about upcoming events that are relevant to the student interests
3/ Student experience
Always behave in a professional manner with the student community
Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students
Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school
Support the school management to capture structured feedback, such as surveys, when requested
4/ Internal Revenue
Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students
Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place
Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement
Conceptualize events that will contribute to the IR channel with Sales and Teaching teams
Encourage students to invite referrals prospects to the center events
Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
Prepare a study plan for each student
Monitor assigned students' progress proactively and ensure the students have the classes booked for them to reach their learning goals
Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed
Follow-up and ensure that the students attend the classes they have booked
Meet assigned students at pre-defined touchpoints according to the CFP
Understand each individual learner's psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs
Take turn in the speaking center to support the students conducting their multimedia lessons
2/ Social classes and event conceptualization and delivery
Plan and teach social classes to drive student engagement in the center or online
Participate to the conceptualization, preparation, and execution of center events online or in-center
Inform and invite students about upcoming events that are relevant to the student interests
3/ Student experience
Always behave in a professional manner with the student community
Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students
Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school
Support the school management to capture structured feedback, such as surveys, when requested
4/ Internal Revenue
Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students
Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place
Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement
Conceptualize events that will contribute to the IR channel with Sales and Teaching teams
Encourage students to invite referrals prospects to the center events
Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
Yêu cầu
Able to work in shifts (8-hour shift, no night shift)
Energetic, positive, friendly and professional
Customer focus and commercial driven mindset
Effective communication and interpersonal skills
Passionate about education, languages and providing excellent customer service
Driven by the improvement and success of your students
Creativity and enthusiasm to conceptualize and deliver student activities
Growth-mindset oriented and committed to continual professional development
Good time management, organizational and planning skills
Energetic, positive, friendly and professional
Customer focus and commercial driven mindset
Effective communication and interpersonal skills
Passionate about education, languages and providing excellent customer service
Driven by the improvement and success of your students
Creativity and enthusiasm to conceptualize and deliver student activities
Growth-mindset oriented and committed to continual professional development
Good time management, organizational and planning skills
Quyền lợi
Individual bonus base on total internal revenue
Full salary during probation
Join a Unique Wall Street English course for up to $3000
Annual Leave of 15 days plus Vietnamese national holidays
Acquire professional customer services skills from experts
Quality facilities and teaching resources
Dedicated academic management team support and training
Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC and Binh Duong)
Quarterly review performance and promotion
Full training an don-going professional development
Full salary during probation
Join a Unique Wall Street English course for up to $3000
Annual Leave of 15 days plus Vietnamese national holidays
Acquire professional customer services skills from experts
Quality facilities and teaching resources
Dedicated academic management team support and training
Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC and Binh Duong)
Quarterly review performance and promotion
Full training an don-going professional development
Thông tin khác
Thông tin cơ bản
Địa điểm: Quận 2, Quận 3, Gò Vấp, Hồ Chí Minh
Mức lương: 1.3E-5 - 10 triệu/tháng
Hạn nộp hồ sơ: 23-03-2023
Chức vụ: Nhân Viên
Hình thức: Toàn thời gian
Kinh nghiệm: Dưới 1 năm
Số lượng: 8
Trình độ: Đang cập nhật
Địa điểm: Quận 2, Quận 3, Gò Vấp, Hồ Chí Minh
Mức lương: 1.3E-5 - 10 triệu/tháng
Hạn nộp hồ sơ: 23-03-2023
Chức vụ: Nhân Viên
Hình thức: Toàn thời gian
Kinh nghiệm: Dưới 1 năm
Số lượng: 8
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 23/03/2023
- Thu nhập: 1.3 triệu - 5 triệu VND
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