Collection SupervisorCông Ty Tài Chính TNHH MTV Shinhan Việt Nam

PHÚC LỢI

MÔ TẢ CÔNG VIỆC

Job Summary:

Collection Supervisors is an integral part of the Collection team and the organization. In this role, Collection Supervisors make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service.

Key responsibility:

• Managing each Team's Field Collection, persuading customers to repay the debt, in order to achieve the company's goal.

• Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity

• Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance.

• Support the Team Leader to handle difficult situations and complaints.

• Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information.

• Ensure employees comply with the law and general company regulations

• Participate in strategic planning, budget management, and development of policies and procedures.

• Closely monitor and find out any issues related to poor performance of FCs and have plan to solve.

• Ability to recruit new and replacement employees.

• Ensure each Team's Field Collection results are improved/achieved based on the KPI set

• Ensure visiting record by each Field Collector is on time and accurate in the Collection System

• Prepare, manage and monitor the daily, weekly and monthly collection report/action

• Make a work plan for the months/weeks

• Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head

• Conduct weekly meetings with the team to share information and find the way to make improvements

• Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans.

• Contribute to improving work efficiency by proposing change initiatives and improving work processes.

• Performs other duties as assigned by line manager

YÊU CẦU CÔNG VIỆC

1. Education background

- College, University graduated, major in Law, Finance, Banking

2. Minimum Experience

- 02 year of supervisory experience preferred.

3.Knowledge, Competencies, Skills

- Understand the Collection market and assigned location, Civil law knowledge

- Experience and knowledge of Collection processes and best practice.

- Leadership skills

- Excellent influencing, negotiation and communication.

- Proficiency with MS Office, especially excel is preferred.

- Experience of working in a high-pressure environment and working to tight deadlines.

- Excellent project management and organizational skills.

- Excellent project management and organizational skills.