Collection Support Executive

Job Summary

Collection Support Executive is an integral part of the Collection Support Department - Process and Controlling Team. In this role, he/she will perform activities of following collections Process, update and follow up with related departments to fulfil process from start to end. Furthermore, once the process is finalized, he/she will come up with the controlling action in which to ensure the related Collection parties to strictly follow and alert if not.

Key Roles & Responsibilities

• Working with related Unit/Departments for drafting ideas and catching up with final process' requirements
• Logically composing requirements into final Process
• Following up end to end, ensuring deadline of handling Process and Guideline
• Tracking and controlling process implementation, reporting mismatch or unfollowing process, focusing on Asset handling for Auto Loan
• Daily tracking and gap defining various processes, reporting collection control activities
• Checking daily Collection activities base on Manual and Policy
• Routine reviewing and updating specific points base on Collection strategy
• Updating and maintaining content of Call Script/SMS/Letter of Inhouse Collection
• Preparing and following up Recovery Law Firm/Vendor Contract & Appendix for new/renew/termination
• Preparing and updating POA of Litigation/Asset handling/Head of Collection and related Departments
• Handling other tasks assigned by Line Manager/ Head of Department

Job Requirements

1. Education background
- University Graduate is preferred, major: Finance, Banking, University of Law or related
2. Minimum Experience
- at least 01 - 02 year of Collection experience preferred, or related perspective
3.Knowledge, Competencies, Skills
- Experience and knowledge of Collection processes, Litigation and Asset Handling
- Logical thinking and quick adapting with new ideas
- Excellent influencing and negotiation skills
- Excellent interpersonal, communication and presentation skills
- Experience of working in a high-pressure environment and working to tight deadlines. Excellent project management and organizational skills.