Job Description
1. Job Requirement
Complete the relevant Hilton University courses promptly and pass the tests.
Be familiar with hotel product knowledge and related activities.
Assist
Sales Managers with quotations and contracts, sending them to guests and following up promptly.
Assist Sales Managers to take guests on hotel tours.
Make reservation for rooms and events with the reservation system.
Assist Sales Managers to make and send the group resume and BEO, making sure that the related department receives the information.
Update and maintain the guest name list.
Deal with guests' and colleagues' enquiries.
Assist and manage the department's internal activities.
Ensure that collateral and promotional materials are on hand at all times.
Attend departmental briefings and take meeting minutes.
Participate in discussions on sales and activities.
Issue communications and information regarding sales.
Make sure all department files are well kept and checked regularly.
Answer department calls and messages, making sure to pass information to the related people.
Inform customers promptly about all changes in hotel information.
Finish department and hotel reports.
In charge of managing department HOE, consumables and regular maintenance.
File all monthly reports including attendance records, cash reports, expense reports, etc.
Deal with Commercial department emails and manage the file system, keeping records.
Attend Sales meetings organized by the Commercial Director and complete the meeting minutes in 24 hours.
Arrange and remind the Commercial Director on work allocations to team members on duty.
Assist the Director of Sales, Director of Events, Revenue Manager and Marcom Manager to prepare records and reports.
Answer office telephone calls and make records.
In charge of all
purchasing requests, follow-ups and purchasing records.
Make department contracts and promotions, track credit agreements and remind the Sales team to follow-up.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
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