Community & Operations Executive

Mô tả Công việc
About us
Salvia is a Singapore-based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.
With a strong presence in markets such as the US, Latin America, Europe, German, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high-quality service and growing our products with passion and adaptability.
The Job
We are looking for a proactive and creative individual to join our team as a Community & Operations Executive. This role combines customer support, user engagement, and social media coordination to help us deliver an exceptional experience for our community.
Key Responsibilities
Customer Support (20%)
Provide timely and helpful support to users via in-app channels.
Resolve inquiries, collect feedback, and escalate technical issues when needed.
User Operations (40%)
Segment users and send targeted messages to improve engagement.
Conduct ongoing outreach to collect feedback and enhance user satisfaction.
Support community management and build relationships with users.
Social Media & KOL Coordination (40%)
Manage and maintain social media accounts (TikTok, Instagram, Facebook, ...).
Keep accounts active with regular content posting and publishing KOL/influencer videos according to the content plan.
Identify, reach out to, negotiate with, and manage KOLs/influencers (e.g., tarot readers, psychics, astrologers).
Coordinate video shoots, handle logistics, and ensure smooth collaboration with partners.