Mô tả công việc
• Contact Center Operations Overall Key Performances Index (KPI) management:
- Monitor overall Contact Center operations performance thru pre-defined system and index.
- Analyze KPIs and conduct comprehensive report to CS management.
• Customer experience management: Analyze all the processes that customers experience and participate in providing suitable customer services accordingly.
• Quality management: Communicate with customers for customer quality control and carry out activities to secure quality competitiveness of our company and customers
• Customer support management: Perform activities for customer support by developing contents for customers to find solutions for problems through online.
• Operate Digital Service (.com support, Chat, RM): Solve customer inconveniences via Digital system, and perform to improve customer satisfaction and reduce service costs
• Market research management: Analyze to apply customer feedback and measurement of customers' purchase tendency to new product development and marketing.
• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
Yêu cầu
* Bachelor's degree in Business Administration or a related field.
* Minimum 5 years of experience in Contact Center Operations
* Strong knowledge of Contact Center operations, KPI management, data analysis, and process improvement.
* Customer-oriented with excellent analytical, communication, and presentation skills.
* Good command of both Vietnamese and English.
* Strong teamwork, stakeholder management, and problem-solving skills.
Quyền lợi
Thưởng
13th month salary + Performance Bonus
Chăm sóc sức khoẻ
Health Care Insurance for Individual & Dependant
Thông tin khác
NGÀY ĐĂNG
30/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Service, Call Center
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 02 Hai Trieu, Bitexco Financial Tower, Sai Gon Ward, HCMC
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/08/2026
SAMSUNG VINA ELECTRONICS 25th Floor, Bitexco Financial Tower, 02 Hai Trieu Street, Ben Nghe Ward, District 1, HCMC, Vietnam The Samsung Group is a multinational corporation headquartered in Samsung Town, Seoul, South Korea. It is the world's largest conglomerate by revenue with annual revenues of...
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