Content Moderation Team Leader

What you'll do:
Ensure all staff are well trained & go live with the skills smoothly executed & following their daily operation workflow.
Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration, etc... to make sure the team achieves the gliding goal.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Control Team roster to be efficient and work with SMEs/QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build up the project.
Working with the Global team & building up client relationships and handling all reports (if needed)